India: Organizational Transformation of State Owned Enterprises: Case of West Bengal Power Sector

The power sector reform process/ path taken by West Bengal has a number of unique features like - use of extensive consultation process; use of governance initiatives for internal transformation of power utilities with an objective of attaining outcomes India: Organizational Transformation of State Owned Enterprises: Case of West Bengal Power – Outcomes from Knowledge Sharing Workshops of customer service orientation and sustainable operational efficiency of newly corporatized entities; and structure and sequencing of the reform program. The objective of the this note is to share the experience of West Bengal in improving the operational and financial performance of their power sector through a reform program with other states/ stakeholders in the country and initiate the dialogue on importance of organizational transformation required in state owned power sector companies.