Performance Measurement Practices of Public Sectors in Malaysia

This paper focuses on the adoption of performance measurement in public sectors in Malaysia. The objectives of the study are to examine the extent to which performance measurement is designed and linked to the strategy and the extent of performance measures being used in a balanced manner in accordance to the balanced scorecard (BSC) approach. A survey was conducted to senior civil servants and the results reveal that the design of public sector performance measurement system is moderately well developed. In examining the balanced nature of performance measurement, this study reveals that there is an overall lack of balanced indicators except for indicators on financial and nonfinancial such as input, activity and output indicators.